Responsibilities

• Create professional training videos that explain COEO products, services, workflows, and implementation processes.
• Develop video scripts, storyboards, visuals, voiceovers, screen recordings, and supporting documentation.
• Build clear training materials for Sales, Customer Success, implementation teams, partners, and customers.
• Support the creation of training content for contact center implementation.
• Create and maintain sales enablement materials
• Help Sales understand what we sell, who it is for, why it matters, and how to explain it clearly.
• Translate complex technical information into simple, compelling, sales-friendly messaging.
• Define product messaging, positioning, and value propositions.
• Ensure COEO’s products and services are consistently represented across sales materials, website content, training resources, and partner-facing assets.
• Help package COEO’s solutions in a way that is easy for Sales, partners, and customers to understand.
• Support go-to-market efforts for new products, updated services, vertical solutions, and bundled offerings.
• Design professional product materials using advanced design tools.
• Create polished, brand-compliant materials for print, PDF, web, presentations, and training.
• Use professional design platforms, including tools such as: Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve, or others.
• This is not a Canva-only role. The right candidate should be comfortable creating high-quality, professional-grade materials.
• Work with Marketing and Product to ensure product content on the website remains accurate and aligned with current materials.
• Help keep product pages, service descriptions, downloadable assets, and sales collateral consistent.
• Ensure that print, digital, video, and web-based product materials all tell the same story.

Requirements

• Must be 18 years of age or older
• Must live in and have authorization to work in the US
• Experience in product marketing, sales enablement, marketing communications, training content, technical documentation, or a related role.
• Strong ability to turn technical or complex information into simple, polished, easy-to-understand materials.
• Strong writing, editing, and content organization skills.
• Professional video creation and editing experience.
• Strong graphic design skills with advanced knowledge of Adobe Creative Suite, especially InDesign and Illustrator.
• Experience creating PDFs, product sheets, guides, training decks, and sales materials.
• Ability to create training content, instructional videos, and internal enablement materials.
• Strong project management skills and attention to detail.
• Comfortable working with Product, Sales, Marketing, and executive stakeholders.
• Ability to maintain a library of product materials and keep content current over time.
• Ability to create and present product training to teams in a clear, professional, and engaging manner.

Preferred

• Experience in telecom, UCaaS, CCaaS, managed network services, managed IT, SD-WAN, SASE, contact center, or technology services.
• Experience supporting B2B sales teams or channel partner organizations.
• Experience creating product launch materials or go-to-market content.
• Experience building training programs, implementation guides, or customer onboarding resources.
• Familiarity with sales enablement materials such as battlecards, talk tracks, solution briefs, and pitch decks.

Benefits

• Medical and dental (with employer contributions), and vision plans
• Health Savings Account (HSA), Flexible Spending Accounts (FSA - health & dependent care)
• Long & short-term disability insurance (100% employer paid premiums)
• Life insurance (100% employer paid premium) and additional ancillary offerings
• 401k
• 7 annual paid holidays and generous PTO policy
• Tuition assistance/reimbursement
• In-depth training, guidance, and mentoring
• Career growth opportunities in high-growth organization