Product Marketing Manager

USA (Hybrid)

$97K/yr - $118K/yr (Est.)Mid LevelFull time

Posted 4 months ago

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Job Summary

Drive Front\'s go-to-market by turning customer, field, and market insights into repeatable assets for sales, partnerships, and growth.

  • Own the competitive intel loop and refresh GTM assets for messaging and talks.
  • Must-have: Experience supporting competitive positioning for at least one competitor.
  • Standout: Collaboration with Solutions Engineering to ship demo videos and assets.

Job Description

Responsibilities

  • Establish an always-on competitive intel motion with regular updates to battlecards and talk tracks based on what’s changing in the market and what teams are hearing in calls.
  • Build a win/loss + voice of customer loop that turns insights into improvements across messaging, sales process, and product strategy.
  • Create and deliver internal sales enablement trainings, and represent Front externally at webinars and trade show sessions for solution-specific content
  • Scale and maintain core go-to-market assets (pitch deck, one-pagers, talk tracks) so they stay current and aligned to our strategic narrative.
  • Serve as a vertical and persona SME and maintain narratives (workflows, proof points, objections) so Growth and Sales can utilize them across outbound and events.
  • Turn integrations into a growth lever by sharpening integration messaging, upgrading key pages, and shipping reusable partner-ready assets.
  • Partner with Solutions Engineering to ship a steady cadence of demo videos and talk tracks to support Marketing and Sales.
  • On Any Given Day, You Might - Tighten the competitive story, refine talk tracks, and update objection handling based on what you are hearing in the market.
  • On Any Given Day, You Might - Improve high-intent web surfaces (integrations, vertical pages, competitive pages) by updating messaging, proof points, and demo content.
  • On Any Given Day, You Might - Listen to calls and synthesize win/loss + voice of customer signals into clear recommendations and updates teams can use immediately.
Front logo

Front

4.4 Glassdoor

Front is the AI-powered customer service platform that helps companies deliver smarter, safer automation without sacrificing quality. We put humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent, or both.More than 9,000 companies, including Uber Freight, Navan, and Stripe, trust Front to scale exceptional service, streamline team collaboration, and gain insights that improve customer experience every day.

Founded in 2013
San Francisco, California, USA
519 employees (57 in marketing)
83% recommend to a friend
100% CEO approval

Traffic Signals

Monthly Visitors
267.2K
Monthly Google Ads Budget
$692.3K
Traffic Source Mix
Search
44.9%
Direct
45.4%
Referral
6.8%
Social
1.9%
Paid
0.8%

Headcount Trend

Current headcount: ~521

Marketing Team

Marketing Team Size
31 (6% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$203.6M
Last Raise
$65M
Series D, 4 years ago

Funding History

  • Jun 2022
    Series D • $65M
  • Jan 2020
    Series C • $59M
  • Jan 2018
    Series B • $66.5M

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