Responsibilities

• Own the full lifecycle of agent communication for all product, platform, and operational changes to drive measurable adoption
• Translate ambiguous product specs and evolving operational decisions into definitive, execution-ready guidance
• Embed with engineering and operations during build cycles to anticipate impact, pressure-test workflows, and influence how features are designed for agent usage
• Work closes with the frontline sales team to design and execute rollout strategies across a large, distributed agent base
• Produce high-signal enablement content that agents can immediately apply in live selling environments
• Establish tight feedback loops with top agents and team leaders to quickly surface breakdowns in workflows, messaging gaps, or product friction
• Build, refine, and own the Eterna Agent Knowledge base as a source of truth for agent related guides, processes, etc.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related technical or quantitative field.
• Strong analytical and problem-solving skills with attention to detail.
• Basic proficiency with SQL or Excel for data analysis.
• Familiarity or interest in no-code/low-code tools and platforms.
• Excellent communication skills and ability to collaborate with both technical and non-technical teams.
• A self-starter mindset with curiosity and eagerness to learn in a fast-paced environment.