Responsibilities

• Product Authority: You are the lead expert for the full vehicle portfolio, translating technical features into compelling brand narratives for high-profile clients.
• Team Enablement: Develop and deliver training programs on vehicle features, innovations, and brand heritage to ensure consistent product knowledge.
• Premium Engagement: Create high-end customer experiences through expert consultation and personalized storytelling.
• Lead Management: Oversee and optimize lead generation, gather customer insights and market feedback.
• Experience Operations: Maintain the interface between the experience studio and dealership partners.

Requirements

• Fully on-site role in Los Angeles under a US contract (no remote work)
• Background and experience in automotive, luxury retail, or premium customer journeys with a relevant degree
• Exceptional storytelling skills to simplify complex product features into engaging narratives
• Proactive, detail-oriented, and deeply passionate about automotive innovation
• Confident professional presence with the ability to inspire teams and manage high-profile clients
• Full fluency in English; additional languages (e.g., Spanish, Arabic, Chinese) are a plus
• Valid US work authorization is required (no visa sponsorship)

Preferred

• additional languages (e.g., Spanish, Arabic, Chinese) are a plus