Responsibilities

• Customer Marketing (60%)
• Own the customer advocacy and reference program.
• Become the internal expert on customer stories, including use cases, decision-makers, implementation, and outcomes. Own the repository of these stories and distribution for internal knowledge sharing.
• Develop customer success stories, case studies, videos, and testimonials.
• Manage customer review sites (G2, Gartner) and run campaigns with Customer Success to periodically increase reviews.
• Partner with Customer Success and Sales to identify advocacy opportunities.
• Support customer award submissions and speaking opportunities.
• Create customer newsletters as needed.
• Collaborate on customer advisory boards, user groups, and customer communications.
• Develop customer-focused content for events, webinars, and product launches.

Requirements

• 2–6 years of experience in Customer Marketing, Content Marketing, or a related B2B SaaS role
• AI-first mindset, bringing new tools, processes, and thinking to all elements of the work
• Strong execution skills with a proven ability to manage multiple projects and deliver high-quality work on tight timelines
• Experience creating customer stories, case studies, and other customer-focused materials
• Excellent writing, editing, and storytelling skills
• Strong attention to detail with a focus on producing polished, on-brand deliverables
• Experience collaborating cross-functionally with Customer Success, Sales, and Design teams
• Comfortable working in a fast-paced, high-growth environment with evolving priorities
• Proficiency with presentation tools (e.g., Google Slides, PowerPoint) and content collaboration tools

Benefits

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
• Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
• Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience