Observe.AI | Company Profile, Culture & Jobs

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.

Founded in 2017

Redwood City, California, USA

www.observe.ai

71% recommend to a friend

77% positive business outlook

People

Marketing leadership

Deepak Babu

Senior Director of Talent Acquisition

At the company for 1 year

Hiring contacts

Deepak Babu

Senior Director of Talent Acquisition

At the company for 1 year

Hiring activity

Open marketing jobs over time

6 open now

Funding

Total funding

$214M

Last raise

$125M

Series C, 4 years ago

Funding history

Apr 2022

Series C Observe.AI · $125M

Sep 2020

Series B Observe.AI · $54M

Dec 2019

Series A Observe.AI · $26M

May 2018

Series A Observe.AI · $8M

Jan 2018

Pre Seed Round Observe.AI · $120K

Audience

LinkedIn followers

Follower count and growth

News

Observe.AI named a Cool Vendor in 2025 Gartner® Cool Vendors in Customer Service and Support Technology report

Nov 18, 2025 • The Manila Times

Observe Raises $156 Million as Demand for AI-Powered Observability Grows

Aug 12, 2025 • MSSP Alert

Observe secures $156M funding boost for AI-powered observability

Jul 31, 2025 • Network World

Links

www.observe.ai

Crunchbase

X (Twitter)

Glassdoor

Observe.AI insights

Company and marketing-team signals from saved company data and employee profiles. Use this before you apply, interview, or negotiate.

Founded

2017

Headquarters

Redwood City, California

Employees

201-500

Marketing team

—

13 saved employee profiles are linked to this company.

Overall company growth

Shows if the company is growing, flat, or shrinking.

Unknown

We need at least two LinkedIn headcount points to show a trend.

Company stability and risk

Shows a quick risk view from growth, funding age, and news.

Main result

Low risk

Series C–like · Mid-stage · Last funding 3+ years ago

Headcount (12 months)

—

Last funding round

48 months ago

Negative news (120 days)

0

Risk score2/7

Competitors and search

Shows competitors and key search metrics in one view.

Main result

0 competitor sites

Search traffic: 2.5K organic clicks / 0 paid clicks

Organic competitors

0

Paid competitors

0

Keyword change

+143

Ad budget per month

$16.1

Average search rank

43.4

G2 quick view

Shows G2 rating and review trend.

Main result

9.3 / 5

210 reviews saved

Reviews month over month

—

Reviews quarter over quarter

+14.6%

Reviews year over year

—

LinkedIn followers

Shows follower count and growth.

LinkedIn followers

Follower count and growth

Job openings

Shows open jobs, growth, and role changes.

Main result

4 open jobs

Open jobs trend: —

Trend

Gartner

Shows Gartner reviews and listed products.

Main result

2 Gartner reviews

Observe.AI focuses on enhancing the performance of contact centers through real-time conversation intelligence. The company's solution is founded on a large language model (LLM) with 30 billion parameters, accompanied by an efficient Generative AI engine. This enables the analysis of every customer interaction, aiming to optimize team performance at the frontline and influence business outcomes. The company's service aims to aid in increasing sales, improving retention, and ensuring compliance. Observe.AI works with an array of companies to fast-track their results generated from frontline operations.

Listed products

1

Reviews

2

Employee range

201 - 500

Marketing team growth

Shows if the marketing team is growing, flat, or shrinking.

Unknown

We need LinkedIn role growth data for marketing-related functions.

Marketing leader strength

Shows how strong marketing leadership looks at company level.

High

Marketing has a strong seat at the table. Typical leader time at company: 3.9 years.

Founder or CEO

Saved founder and CEO profiles.

Lindsay Lowe

Executive Assistant Business Partner to the Chief Executive Officer / Co-Founder

Marketing team size

Shows saved marketing team size.

—

13 saved marketing people

Hiring manager

Shows saved hiring contacts for this job area.

Head of Human Resources

Glassdoor ratings

Shows saved Glassdoor ratings.

Glassdoor ratings

Overall rating

3.9 / 5

Work-life balance

3.6 / 5

Culture

3.7 / 5

Diversity & inclusion

3.7 / 5

Recommend to a friend

71%

Positive business outlook

77%

Funding

Shows saved funding data.

Total funding

$214M

Last raise

Series C

4 years ago

Funding details

Amount raised

$214M

Last round

Series C

Last fundraise

4 years ago

News

Shows saved company news.

Observe.AI named a Cool Vendor in 2025 Gartner® Cool Vendors in Customer Service and Support Technology report

Nov 18, 2025 • The Manila Times

Observe Raises $156 Million as Demand for AI-Powered Observability Grows

Aug 12, 2025 • MSSP Alert

Observe secures $156M funding boost for AI-powered observability

Jul 31, 2025 • Network World

Marketing leadership

Shows saved marketing leaders.

Ritu Kapoor

Chief Marketing Officer

Colette Wladyka

VP, Marketing

Chrissy C.

Head of Product Marketing, Conversational Intelligence

CMO profiles

Shows saved CMO-level marketing leaders.

Ritu Kapoor

Chief Marketing Officer

Loading insights...

Aug 2017

Pre Seed Round Observe.AI · $900K

Total followers

101.6K

12-mo growth

+37.8%

Monthly growth

+3.2%

Salaries

Typical salary range

$144,000 – $175,000

/ yr

Help build salary transparency at Observe.AI

Share your compensation anonymously to see full data.

Contribute

Observe.AI insights

Company and marketing-team signals from saved company data and employee profiles. Use this before you apply, interview, or negotiate.

Founded

2017

Headquarters

Redwood City, California

Employees

201-500

Marketing team

—

13 saved employee profiles are linked to this company.

Overall company growth

Shows if the company is growing, flat, or shrinking.

Unknown

We need at least two LinkedIn headcount points to show a trend.

Company stability and risk

Shows a quick risk view from growth, funding age, and news.

Main result

Low risk

Series C–like · Mid-stage · Last funding 3+ years ago

Headcount (12 months)

—

Last funding round

48 months ago

Negative news (120 days)

0

Risk score2/7

Competitors and search

Shows competitors and key search metrics in one view.

Main result

0 competitor sites

Search traffic: 2.5K organic clicks / 0 paid clicks

Organic competitors

0

Paid competitors

0

Keyword change

+143

Ad budget per month

$16.1

Average search rank

43.4

G2 quick view

Shows G2 rating and review trend.

Main result

9.3 / 5

210 reviews saved

Reviews month over month

—

Reviews quarter over quarter

+14.6%

Reviews year over year

—

LinkedIn followers

Shows follower count and growth.

LinkedIn followers

Follower count and growth

Job openings

Shows open jobs, growth, and role changes.

Main result

4 open jobs

Open jobs trend: —

Trend

Gartner

Shows Gartner reviews and listed products.

Main result

2 Gartner reviews

Observe.AI focuses on enhancing the performance of contact centers through real-time conversation intelligence. The company's solution is founded on a large language model (LLM) with 30 billion parameters, accompanied by an efficient Generative AI engine. This enables the analysis of every customer interaction, aiming to optimize team performance at the frontline and influence business outcomes. The company's service aims to aid in increasing sales, improving retention, and ensuring compliance. Observe.AI works with an array of companies to fast-track their results generated from frontline operations.

Listed products

1

Reviews

2

Employee range

201 - 500