Responsibilities

• Develop and deliver multi-channel merchant‑facing communications that clearly explain product updates, feature launches, and operational changes to Clover merchants.
• Create segmented communications tailored to different merchant groups to ensure relevance, clarity, and stronger adoption of new products and features.
• Partner with Product, GTM, and Operations teams to produce materials that support both internal teams and merchant understanding.
• Translate complex technical and financial concepts into simple, actionable information for diverse audiences
• Drive change‑management communications that support product rollouts, policy updates, and operational transitions, ensuring merchants can easily adapt.
• Produce internal briefs, executive updates, and stakeholder‑ready content that keeps teams aligned and informed.
• Build scalable communication systems, including templates, workflows, and documentation libraries to support consistent, repeatable multi-channel merchant messaging.
• Maintain internal knowledge bases and portals with accurate, up‑to‑date product information that supports both internal teams and merchant‑facing materials.
• Ensure high standards of content quality, consistency, and alignment across all merchant communication channels and touchpoints

Requirements

• Bachelor's degree in communications, Marketing, English, Technical Writing, or a related field.
• 5 years of experience in Product Communications—or a closely related discipline such as product marketing or product operations—within a tech or financial services environment.
• Proven ability to translate complex technical or financial concepts into clear, concise, audience‑appropriate communication.
• Experience using content and documentation tools such as Confluence, SharePoint, PowerPoint, and Canva.

Preferred

• Background in B2B SaaS, fintech, or product lifecycle communications, supporting launches and ongoing product updates.
• Familiarity with operational or change‑management communications, especially for product releases or process transitions.
• Experience building scalable communication systems, including templates, documentation frameworks, intake processes, and workflow structures.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well‑being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.