Responsibilities

• Client-Side Product Experience
• Own the product strategy, roadmap, and user experience for the client-facing components of the InfoTrack Exchange marketplace, including InfoTrack, Green Filing, and Courtny.
• Define, prioritize, and maintain product roadmaps for each product surface to ensure a cohesive, intuitive, and continuously improving customer experience.
• Identify opportunities to improve order placement, tracking, and related user workflows by addressing customer pain points and optimizing the end-to-end experience.
• Partner closely with Engineering and Design to prioritize, develop, and deliver product enhancements through an iterative development process.
• Growth & Experimentation
• Establish, monitor, and analyze key product growth metrics, including user adoption, engagement, order volume, feature utilization, and conversion performance.
• Design, execute, and evaluate A/B tests and other product experiments to validate hypotheses, inform product decisions, and drive continuous improvement.
• Analyze customer behavior and product performance data to identify high-impact opportunities that improve user acquisition, engagement, retention, and overall marketplace growth.
• Develop and maintain product performance dashboards and reporting that provide leadership with actionable insights into product health and business outcomes.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Marketing, or a related field; or an equivalent combination of education and experience.
• 6+ years of product management experience, including customer-facing digital products with a demonstrated focus on product growth, product-led growth (PLG), or user acquisition and engagement.
• Experience delivering customer-facing product enhancements in an agile or iterative product development environment.
• Experience developing and executing product roadmaps across multiple products, platforms, brands, or distribution channels.

Preferred

• Experience within legal technology, litigation support, or another regulated industry.
• Experience in a growth-stage organization where product management processes and functions were evolving.
• Familiarity with legal workflow applications, including practice management systems, electronic filing platforms, or process serving solutions, preferred.

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Employees