Responsibilities

• This position supports the PR team through media monitoring, outreach, reporting, project organization, and content creation, while partnering with cross‑functional teams on public‑facing messaging.
• The role also contributes to reporting, award submissions and tracking, crisis monitoring, and helping maintain a strong, consistent brand presence.
• Operational Support: Support team initiatives, deadlines, and deliverables by tracking project status and deadlines, coordinating tasks, and maintaining team project boards.
• This will require regular and organized communication, check-ins, and tracking with other PR team members.
• Media Tracking and Analysis: Monitor daily company news and report notable coverage, emerging trends, and spikes in conversation.
• Cross-Functional Collaboration: Work closely with Marketing, social media, brand, and other key teams on public facing messaging and sensitive or high-priority issues.
• Reporting and Insights: Provide regular reports on sentiment trends, reputation KPIs, and emerging risks or opportunities.
• Crisis Monitoring: Support PR and Brand leadership during high-stakes or crisis situations with real-time monitoring and response coordination.

Requirements

• Bachelor’s degree in public relations, communications, or journalism
• Foundational understanding of public relations principles, terminology, and industry standards
• Professional experience in public relations and/or any of the following media relations, community relations, crisis communications, corporate communications, or similar disciplines
• Strong writing and communication skills
• Working knowledge of AI/LLMs and how they are influencing PR and Media
• Understanding of brand voice and tone from customer and company viewpoints
• Ability to manage and track multiple priorities in a fast-paced environment
• High emotional intelligence and professionalism in handling sensitive topics

Preferred

• Experience using PR software and/or platforms
• AP Style writing proficiency and/or knowledge
• Experience in and writing on behalf of a consumer-facing tech or service industry
• Familiarity with online forum, messaging, and social media platforms
• Understanding of SEO and how media inclusions and online reviews impact search visibility and results
• Experience with direct customer interaction/service
• Experience in crisis communications