Responsibilities

• Develop and execute strategy for owned social media and community channels
• Develop player engagement strategies to foster a long-lasting community
• Craft social media content, draft copy, and drive asset ideation and production
• Monitor and respond to player inquiries
• Identify, build and maintain in-house relationships with content creators
• Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game
• Build a customer service solution including onboarding and managing a BPO and customer service tool
• Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
• Maintain an internal and external knowledge hub
• Email marketing: Draft and distribute newsletter and bespoke marketing emails