Responsibilities

• Work directly alongside the Operations Director, focusing on documenting and improving key performance metrics within the fulfillment divisions (SEO, Social Media, Paid Search, Display and Video, Creative)
• Manage, audit, and improve the performance playbook per division
• Ongoing Inspection and optimization of client accounts
• OEM benchmark adherence
• Ownership of OEM scorecards and department scorecards established by the company
• Work with the assigned analyst(s) to troubleshoot performance issues for any priority account
• Communicate monthly portfolio performance to all relevant stakeholders (managers, team, account managers)
• Ability to be client-facing as necessary

Requirements

• Proven track record of being able to collaborate professionally and respectfully with internal team members and external clients
• Vertical experience and strategic thinking
• Strong knowledge of online media channels (Paid Search, Display, Social, Video) and metrics
• Experience in Google Sheets, Looker Studio, Google Slides, analytics tools, and competitive research.
• Project management skills: ability to manage multiple projects, adapt to changing/conflicting priorities, and breakdown strategy into work tasks
• Implementation experience with analytics platforms
• Track, analyze, create, and deliver relevant industry data and performance metrics

Preferred