Responsibilities

• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes.
• Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy.
• Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives.
• Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes.
• Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch.
• Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization.

Requirements

• 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity.
• Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth.
• Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments.
• Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities.
• Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences.
• Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.

Preferred

• Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.