Responsibilities

• Support the planning and and execution of theme nights from concept through in-game delivery, including coordinating logistics, promotional elements, and in-arena activations.
• Serves as the primary point of contact for suite bookings and food voucher programs, working directly with arena staff to coordinate ticket delivery, catering orders, and digital voucher distribution to ensure a smooth experience for all guests.
• Create ticket pack links across sales platforms, fulfill orders, and coordinate with the Marketing Manager to choose items.
• Assist the Ticketing departments with CRM database management for season ticket holders, single seat ticket holders, and potential leads.
• Research and identify events in the community to participate in that drive brand recognition and ticket sales. Support the logistics and the execution of the events.
• Support miscellaneous initiatives as the departments needs arise throughout the season such as season ticket holder initiatives, gifts, events, and collateral.

Requirements

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years related work experience
• Experience in customer service
• Experience and interest in the sports and entertainment industry preferred
• Knowledge of computer programs such as Microsoft Word and Outlook. Ability to learn required business systems
• Knowledge of ticketing software preferred.
• Flexible hours required: working evenings/nights, weekends and holidays as needed
• Excellent customer service skills with a strong work ethic
• Ability to create positive and strong working relationships
• Assertive, persistent and results oriented with the ability to multitask

Preferred

• Knowledge of ticketing software preferred.
• Flexible hours required: working evenings/nights, weekends and holidays as needed

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parential leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings