Responsibilities

• Serve as a point of contact for clients, providing a professional, friendly, and responsive experience.
• Maintain regular client communication to support clear expectations and positive relationships.
• Manage leads, opportunities, and client communications within the CRM system.
• Prepare regular CRM reporting, including sales tracking and forecasting.
• Assist with the preparation of marketing materials, client presentations, professional services contracts, and proposals.
• Support the development, organization, and maintenance of the project files and marketing content library.
• Coordinate with outside marketing partners as needed.
• Implement and maintain the company’s social media presence, with an emphasis on Instagram and LinkedIn.
• Track engagement metrics and provide recommendations to improve visibility and reach.
• Ensure branding consistency across marketing and client-facing materials.

Requirements

• Associate’s or Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Experience supporting business operations and office administration.
• Strong customer service skills, including professionalism and conflict resolution.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Strategic and analytical mindset with comfort working with data and reports.
• Experience with CRM platforms
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with digital, social, and email marketing best practices.