Responsibilities

• This position is responsible for managing and overseeing the membership and marketing activities for the branch.
• Implements membership strategies that support recruitment of new members and retention of existing members.
• Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Create and execute a strong on-boarding program for new members.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed.
• Reviews and evaluates staff performance.
• Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.

Requirements

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Three to four years experience in membership and marketing is preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must understand the basic concepts of a voluntary, non-profit organization, as well as the structure of the YMCA as a partnership of volunteers and staff, and accept a commitment to the YMCA mission.
• Employee must have working knowledge of a Mac environment, Gmail, and Microsoft Office Suite.
• Certifications required within the first week of hire: Bloodborne Pathogens, Defensive Driving, and Hazardous Communications.
• Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED.. This position must have the ability to respond to safety and emergency situations.
• Must be 21 years of age, have a valid driver’s license, as well as capacity to drive to various locations within the greater San Antonio metropolitan area.