Senior Community Engagement Manager (Sickle Cell), MyHealthTeam
Swoop
USA (Remote)
$100K/yr - $110K/yrIn-houseFull-timeSenior level3+ years exp.
2 days ago
Member Experience & Community Coordinator
Fort Mill, SC (On-site)
Salary Not AvailableEntry Level1+ years expPart time
Posted 4 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own front desk operations and membership sales while driving retention through relationship-based service and proactive follow-ups.
- Front-of-house ownership: greet, qualify, schedule, and manage member onboarding with CRM integration.
- Membership growth: convert leads to members and support renewals to hit monthly revenue targets.
- Member experience: build high energy, empathetic service, and ongoing satisfaction to boost retention.
Job Description
- Respond promptly to all new leads through phone, text, email, and CRM.
- Conduct discovery conversations to understand each athlete's goals.
- Explain D1 Training programs, memberships, and personal training options.
- Schedule assessments, trial workouts and facility tours.
- Consistently convert prospects into members through relationship-based selling.
- Follow up on all prospective members until a decision is made.
- Help achieve monthly membership and revenue goals.
- Welcome every athlete and family with enthusiasm and professionalism.
- Create a positive, high-energy environment from the moment members walk through the door.
- Answer questions regarding memberships, scheduling, billing and programming.
- 1+ years of customer service, sales, hospitality, or fitness industry experience.
- Experience with membership sales or consultative selling.
- Marketing or event planning experience is a plus.
- Experience working with youth athletes or sports organizations is preferred.
- Willingness to work evenings and every other Saturday.
- Comfortable using CRM systems, Microsoft Office, Canva and social media platforms.
- Passion for fitness, sports, or youth development.
- Outstanding communication and relationship-building skills.
- Positive, energetic, and professional personality.
- Comfortable making outbound sales calls and asking for the sale.
- Marketing or event planning experience is a plus
- Experience working with youth athletes or sports organizations is preferred
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Free Membership
D1 TRAINING
D1 Training is a leading fitness concept that utilizes the five basic tenets of athletic-based training to help people of all ages achieve their sport and fitness goals.All D1 Training locations offer four age-based programs including Rookie (ages 7-11), Developmental (ages 12-14), Prep (ages 15-18), and Adult (ages 18+). Each fitness program is based on the five athletic-based training tenets: dynamic warm-up, performance series, strength program, core and conditioning, and cool down. To ensure athletes are on track to meet sport and fitness goals new workouts are created every eight weeks by D1’s National Training Panel, led by Bartholomew, optimized for desired results. Outside of group workouts, D1 Training offers one-on-one training with world-class coaches which has been utilized by professional and Olympic athletes. D1 Training currently has more than 100 performance centers open with 150+ in development, and the brand expects more than 125 locations operating in the next three years. For more information on D1 Training and franchise opportunities, please visit https://www.d1training.com/ and https://www.d1franchise.com.
Traffic Signals
Monthly Visitors
85.5K
Traffic Source Mix
Search
42.2%
Direct
47.4%
Referral
7.7%
Social
2.3%
Paid
0.3%
Headcount Trend
Current headcount: ~1K
Marketing Team
Marketing Team Size
33 (3% of company)
Marketing Roles Posted (Last 30 Days)
2
Funding
Last Raise
Private Equity, 4 years ago
Funding History
- Nov 2021Private Equity Round
