Responsibilities

• Own and deliver defined change workstreams or components for one or more Marketing transformation initiatives (e.g., communications, training support, readiness, stakeholder engagement).
• Apply the team’s OCM methodology and standards to create high-quality change deliverables (stakeholder analysis, impact assessment, readiness plan, comms plan/content, resistance management actions, reinforcement plan).
• Partner with project/program managers and workstream leads to align change activities to project plans, release milestones, go-live readiness, and post-launch sustainment.
• Maintain stakeholder and engagement artifacts (stakeholder maps, communication calendars, sponsor/champion plans, feedback loops) and coordinate execution with impacted teams.
• Draft and manage audience-specific communications (messages, FAQs, leader talking points, intranet content, announcements), ensuring clarity, consistency, and appropriate reviews/approvals.
• Support enablement delivery by developing and maintaining job aids, guides, process playbooks, and learning resources; coordinate session logistics and track participation/completion as needed.
• Conduct impact and readiness assessments using interviews, surveys, and workshop inputs; synthesize findings into actionable recommendations and escalation items and identify adoption barriers and resistance themes; implement targeted mitigation tactics (office hours, targeted outreach, champion activation, feedback-driven improvements).
• Track and report change/adoption KPIs for assigned initiatives (e.g., readiness, engagement, training completion, early usage, sentiment) and recommend adjustments based on insights.
• Facilitate small-group sessions (working meetings, feedback sessions, office hours) to gather input, build understanding, and improve adoption.
• Contribute to continuous improvement of the Change Management Office by updating templates, documenting lessons learned, and sharing reusable practices across initiatives.

Requirements

• Bachelor’s degree or equivalent experience.
• 3 + years of relative experience
• Experience supporting change management, transformation, enablement, communications, or project management in a large, matrixed organization.
• Strong written and verbal communication skills; ability to produce clear, well-structured materials for multiple audiences.
• Demonstrated ability to execute core change management deliverables (stakeholder/impact analysis, readiness, comms, training support, reinforcement).
• Strong organization and project coordination skills; able to manage multiple deliverables and deadlines with attention to detail.
• Analytical comfort with surveys, adoption metrics, and basic reporting; ability to translate insights into practical actions.
• Working familiarity with digital collaboration tools and approved AI/analytics capabilities used in process improvement.
• Ability to build relationships and deliver results through influence (no direct authority).

Preferred

• Prosci (or equivalent) certification, coursework, or demonstrated hands-on experience with Prosci-aligned deliverables.
• Experience supporting adoption of new tools, processes, or operating model changes (including AI/analytics use cases).
• Experience creating enablement assets (job aids, quick reference guides, FAQs) and supporting instructor-led or virtual training.
• Comfort facilitating small working sessions and translating feedback into improved materials and plans.
• Familiarity with agile delivery concepts and aligning change activities to iterative release cycles.
• Experience with process mapping / documentation (current state, future state, user journeys) in support of change efforts.

Benefits

• comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.