Responsibilities

• Define and evolve hub information architecture, navigation, taxonomy, and content hierarchy to make content easy to browse and find.
• Design learning journeys such as topic hubs, learning paths, and “start here” flows that meet customer needs across content formats.
• Create and maintain a scalable library of page templates and modular fragments for articles, resources, videos, and interactive tools that promotes consistency and clarity.
• Partner with editorial to standardize page structure for discoverability, including headings, summaries, internal linking patterns, and metadata guidance.
• Build and enforce content design standards that improve readability, scan-ability, accessibility, and mobile-first behaviors.
• Collaborate with delivery partners, editorial and studio teams, and controls and approvals stakeholders to ensure designs are buildable, governable, and easy to publish at scale.
• Manage agency and vendor relationships by scoping work, managing budgets, negotiating timelines and deliverables, and ensuring quality execution.
• Use research, performance insights, and feedback to prioritize and deliver continuous UX improvements and maintain a measurable UX backlog.

Requirements

• 5+ years of experience in UX design, product design, content design, or digital experience design for content-rich sites.
• Demonstrated experience building scalable information architecture, navigation, and template systems.
• Strong collaboration with editorial/content teams and ability to translate editorial priorities into durable design patterns.
• Experience designing for accessibility and improving usability across devices, including mobile-first behaviors.
• Ability to define success metrics and use site performance insights and feedback to improve experience outcomes.
• Experience working with governed workflows, controls, and approvals in regulated or highly reviewed environments.
• High energy, solutions-oriented approach to managing multiple initiatives.
• Proven relationship development, negotiation, and vendor management skills.

Nice To Have

• Expertise in UX/IA, content design, design systems, and prototyping.
• Data-informed decision-making using qualitative and quantitative insights.
• Strong stakeholder management and crisp requirements writing.
• Passion for advancing financial inclusion and delivering positive social impact through education experiences.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.