Marketing Rewards Representative - (Sign-on Bonus $1000) at Foxwoods Resort Casino | Ledyard, CT

Foxwoods Resort Casino

Marketing Rewards Representative - (Sign-on Bonus $1000)

Ledyard, CT (On-site)

Salary Not AvailableEntry Level1+ years expPart time

Posted 2 months ago

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Job Summary

Build operational guest services and enrollment programs at a major casino property, owning member enrollment, coupon and promotion execution, and guest-query resolution while coordinating events and kiosk activities.

Enrollment and promotions: Manage club member enrollment and redemption of promotional coupons and programs.
Operations & events: Serve as cashier, reconcile daily paperwork, and support slot tournaments and promotions.
Guest relations: Address inquiries, greet VIPs, and coordinate with departments to ensure smooth promotions and experiences.

Job Description

Responsibilities
Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
Responsible for the enrollment of new club members and other related gaming club members and other gaming club promotions. Processes and ensures accurate redemption of promotional coupons and programs.
Functions as a cashier for sales and coupon redemption programs. Responsible for reconciliation of daily paperwork in conjunction with existing programs.
Delivers an enthusiastic and pleasant speech to arriving coach guests using the bus PA system. Completes appropriate paperwork, collecting passenger tickets and issuing the correct bonus coupons to each guest, bus driver and group leader along with monitoring bus activity and gates.
Answers guest inquiries regarding all aspects of Foxwoods operations, including but not limited to; entertainment, hotels promotions, restaurants, gaming, travel etc.
Distributes promotional material including giveaways, promotional collateral and sweepstakes entries. Responsible for the distribution of monthly gifts to patrons which may require opening and lifting of shipping boxes.
Greets select buses and records arriving passengers in CAMS.
Interfaces with necessary departments and communicates all policy and marketing-related programs to customers.
Responds to customer complaints and promotes positive guest relations. Responds to telephone inquiries relating to programs/promotions.
Responsible for the establishment of patron PIN.
Assists with the Slot Tournaments, drawings, and sweepstakes and any other promotional programs assigned.
Required to work entrance to all our VIP Player’s Lounges. Greeting guest, Lounge Registration along with table identification and seating direction.
Assists with Promotional Kiosk and Enrollment Kiosk Management.
Required to work registration of all special events.
Required to become proficient with the department specific computer programs.
Books hotel, show, dinner and limousine and special events reservations with the use of department specific computer programs as deemed appropriate with their level of authorization.
Required to work entrance to all of our VIP player lounges. Greeting guests, Lounge Registration along with table identification and seating direction.
Assists with Promotional Kiosk and Enrollment Kiosk Management.
Required to work registration at all special events.
Required to host the daily slot tournaments (use of microphone maybe required); announces and distributes gifts to winners.

Requirements
High school diploma or GED required
One (1) year of customer service experience required
Must be able to lift and move boxes up to 25lbs
Must be able to stand and walk up to 8 hours
Must possess high-end customer service skills and basic computer skills with the ability to learn departmental computer programs
Must be able to learn department computer programs
Must be able to converse with guests in a highly professional manner

Nice_to_have
High school diploma or GED preferred; one (1) year of customer service experience preferred

Foxwoods Resort Casino

Foxwoods Resort Casino, the largest resort casino in the Northeast, has set the standard for innovation and excellence in gaming and hospitality for over 33 years. Owned and operated by the Mashantucket Pequot Tribal Nation, Foxwoods continues to redefine the resort experience by seamlessly blending of world-class gaming, award-winning dining, top-tier entertainment, and family-friendly attractions.A destination like no other, Foxwoods offers over 2,200 luxury hotel rooms, a 30,000-square-foot expo space, on-site shopping at Tanger, and one of the most expansive gaming floors in the country. The resort’s entertainment portfolio features globally acclaimed artists, exclusive live performances, and premier events hosted at its renowned venues, including the Premier Theater and Great Cedar Showroom, which draw audiences year-round.Through strategic partnerships with leading brands like DraftKings Sportsbook, Hell’s Kitchen, and Great Wolf Lodge, Foxwoods continues to expand its offerings and deliver elevated, curated experiences for guests. The new brand campaign, “This Is How We Resort,” reflects Foxwoods’ commitment to creating unique, personalized moments—from thrilling gaming adventures to relaxing escapes—that redefine what it means to “resort”. For more information, visit www.foxwoods.com.As a large employer in Connecticut, we welcome you to see what career opportunity Foxwoods has to offer on Foxwoods.com/careers

Founded in 1992

Mashantucket, Connecticut, USA

2.4K employees (208 in marketing)

www.foxwoods.com