Responsibilities

• As the Lead In House Marketing Representative, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving, while creating and identifying novel solutions to current issues.
• SCHEDULE DETAILS: Our Lead In House Marketing Representative will work a full-time flexible schedule to include weekends and holidays.
• Cultivates a cohesive, collaborative team environment.
• Monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity.
• Provide detailed training on locations (how to draw in and pitch from each specific location/desk).
• Acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program.
• Marketing and sales process, systems training, hotel tour and other areas as needed.
• Facilitates mentor scheduling with new hire for maximum learning.
• Will work as a production-based marketing representative four days a week. Will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed.
• Other tasks assigned by the management.

Requirements

• High School Diploma/GED
• Minimum 2 years of proven customer service experience
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Excellent interpersonal and guest relations skills
• Minimum 6 months of proven Sales and/or Marketing Timeshare experience
• Thorough understanding of the Hawaii and Honolulu area
• Strong professional verbal, interpersonal, and guest relations skills

Preferred

• 1 + year in a performance-based position with a commission comp plan (sales/marketing)
• 1+ year of experience in the Timeshare/Vacation Ownership industry
• Preferred Bilingual (Japanese or Korean)

Benefits

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!