Responsibilities

• Introduces the CAESARS Rewards Tiered Card to new players, replaces lost cards for our guests.
• Ensures initial customer contact is courteous, informative, and thorough.
• Greets customers as a company representative and provides information concerning specific functions.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for restaurants, shows, etc.
• Updates and maintains customer information to accurately reflect customer profile.
• Enters new customer accounts when necessary
• Greets and manages arrival process for customers coming in charter buses or daily line service.
• Assists at assigned special events and promotions by greeting and checking in guests.
• Issues promotional amenities or prizes, redeems coupons, maintains accurate records, banks and inventory control records, and other related duties as assigned by supervisor.
• Assists with all staff, guest and interdepartmental interactions in the CAESARS Rewards and Bus Operation areas during assigned shift.

• Assists with overall execution of marketing events and promotions.
• Responsible for promoting the CAESARS Rewards program and implementing superior customer service delivery relevant to achieving company and department CAESARS Service goals.
• Ensures the safe, smooth operation of all Marketing services, events & promotions. Monitors customer service levels in CAESARS Rewards, Promotions and Special Events areas.
• Assists with training team members.
• Assists with handling customer problems and complaints during assigned shift ensuring maximum customer satisfaction.
• Assists with coordinating arrangements for patrons coming by charter bus and daily “on-line” service.
• Assists with the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue requests and is accountable for cash/coupons for applicable events.
• Evaluates complimentary issuance decisions and provides guidance for same ensuring consistent application of complimentary issuance program.
• Maintains department stock inventory records replenishing promotional stock as necessary.
• Responsible for compliance with all regulatory requirements within area of responsibility.