Responsibilities

• Maintain a thorough knowledge of our facility’s admissions requirements, services and requirements.
• Plan, develop, organize, implement evaluate, and direct the facility’s marketing programs to maintain and increase our census and to provide the community with information relative to our facility, its programs, services, and practices.
• Assist department directors in the development and use of marketing policies and procedures, and establish a rapport in and between departments so that each staff member can realize the importance of his/her role in our marketing and public relations program.
• Assist in the development, implementation and tracking of customer service satisfaction surveys.
• Interpret the facility’s policies and procedures governing the release of information to employees, residents, family members, visitors, government agencies, etc., as necessary.
• Ensure that public information describing the services provided in the facility is accurate and fully descriptive.
• In conjunction/coordination with the Administrator, develop and implement long range plans for the facility in the effort to establish and maintain our marketing and public relations program.
• Serve as a liaison to the Administrator, medical staff, and other professional and supervisory staff
• Maintain schedules for all marketing and public relations programs
• Develop, schedule and guide tours/personnel through the facility

Requirements

• Minimum 2 years experience in healthcare setting required.
• Must possess the ability to communicate effectively, orally and in writing.
• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of this position.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times, hostile people within the facility.
• Must be able to push, pull move and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.
• The noise level in the work environment is usually moderate.