Responsibilities

• Support Marketing’s market intelligence, customer insight, and AI-enabled outreach efforts
• Conduct outbound outreach by phone, email, LinkedIn, CRM tools, and AI-assisted workflows
• Research companies, contacts, customer needs, business triggers, pain points, and market trends
• Source and prioritize prospect leads based on campaign goals and Marketing direction
• Schedule qualified appointments for Business Development
• Document call outcomes, customer feedback, prospect interest, objections, and follow-up needs in CRM/internal systems
• Support outreach scripting, messaging frameworks, AI prompt development, workflow testing, and campaign improvement
• Share useful market intelligence with Marketing, Business Development, Sales, Service, Operations, and leadership
• Maintain strong organization, follow-up discipline, communication, accountability, and data accuracy

Requirements

• 3+ years of experience in marketing operations, customer operations, business analysis, sales operations, market research, business outreach, or a related intelligence-focused role
• Experience conducting outbound outreach through phone, email, LinkedIn, CRM tools, or AI-assisted workflows
• Strong phone communication skills and comfort with live conversations, follow-up, and appointment-setting activity
• Experience researching and prioritizing prospect leads based on target account criteria or campaign goals
• Ability to identify and document customer needs, pain points, business triggers, demand signals, market themes, and outreach results
• Experience using CRM platforms, lead-management systems, structured notes, or similar documentation tools
• Strong written and verbal communication skills
• Strong attention to detail, organization, follow-up discipline, and data accuracy
• Ability to support scripts, messaging frameworks, AI prompts, workflow testing, and outreach process improvement
• Comfort working in a KPI-driven environment

Preferred

• Automation platforms, analytics tools, workflow systems, AI-enabled tools, or reporting dashboards
• AI workflow setup, quality assurance, prompt testing, operational tuning, or outreach process improvement
• Call scripts, email messaging, LinkedIn outreach, talk tracks, messaging frameworks, or campaign sequences
• Regulated, ISO-certified, medical device, healthcare, manufacturing, technical service, or quality-driven environments
• Market feedback summaries, engagement reports, demand-signal reports, or internal insight updates
• Customer service campaigns, follow-up outreach, end-user communication, or service-related customer contact
• Cross-functional work with Marketing, Business Development, Sales, Service, Operations, and leadership

Benefits

• Benefits: Competitive Medical, Dental, and Vision benefits for full-time employees
• Additional Benefits: 401K, Life Insurance, and other supplemental insurance options where applicable
• Employment Type: Temp-to-Hire, Salary Non-Exempt
• Overtime: Overtime eligible where applicable based on business need and applicable wage-and-hour requirements