Responsibilities

• Coordinate the operation and execution of Community Event Series races and related activities, to ensure well-organized, safe, and engaging events for all participants.
• Deliver exceptional guest service to enhance the overall guest experience.
• Communicate clearly and professionally with guests, volunteers, supervisors, and coworkers.
• Provide accurate information about Bridger Bowl products, services, events, and programs.
• Resolve guest concerns promptly and professionally, escalating issues to the Directors when appropriate.
• Assist with the hiring, training, supervision, scheduling, and support of event staff and volunteers to ensure safe and efficient operations.
• Race Operations:
• Serve as a primary point of contact during races, ensuring events are conducted according to industry standards.
• Oversee and support the planning, set up, operation, maintenance, and tear down of racecourses and event venues.
• Support communication with volunteers, staff, and Mountain Operations for safe and efficient event execution.

Requirements

• Experience in customer service, marketing, and the supervision of employees.
• Previous experience and working knowledge of racecourse setting and competitive ski/snowboard events.
• Possesses excellent communication and active listening skills.
• Knowledge of Point-of-Sale systems and basic computer application usage.
• Ski or ride at a PSIA/AASI Level III equivalent (expert) ability in all snow, weather, and terrain conditions to safely access and support race and event venues.
• Possess a thorough working knowledge of Bridger Bowl's terrain, lift system, and mountain operations to safely coordinate racecourses, events, and on-mountain logistics.
• Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.
• Indoor: sit at a desk under consistent lighting and temperature controls.
• Work physically near others throughout the shift.
• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time.

Benefits

• Free Employee Season Ski Pass
• Montana Ski Area Association (MSAA) – free day tickets
• Day passes to Crosscut Mountain Sports Center
• Aflac Accidental Insurance coverage
• Sick leave based on hours worked
• Local Bozeman Ski Shop discounts
• Bridger Bowl discounts on food, lessons, rentals, and retail purchases.
• Employee Ski Day