Responsibilities

• Manage volunteer recruitment and onboarding process across all USTA Eastern touchpoints (including council roles and event activation)
• Plan and execute onsite events to support Competitive, DEI, and Community teams
• Help to prepare and organize key annual events such as the Eastern Tennis Conference, USTA Eastern Hall of Fame and Annual Meeting, College Showcase Day, and tournament director workshops
• Support regional activities and engagement
• Support coaching recruitment and engagement activities
• Assist with events involving sponsors
• Coordinate content capture for social media at relevant events
• Aid the social media manager in identifying trends and brainstorming innovative social content
• Collaborate with the Marketing and Communications department (MAC) to educate and ensure consistent delivery of USTA Eastern branding
• Provide comprehensive customer service and support to sponsors and partners
• Work cross-functionally with various Eastern departments, fellow section and national counterparts, and other industry leaders to administer programs and projects
• Serve as staff liaison to the MAC department and respective subcommittees
• Adhere to program budgets
• Travel as required (at least two events per month within New Jersey, Connecticut, and New York)
• Perform other duties as assigned by the Integrated Brand Manager

Requirements

• Bachelor’s Degree required
• Tennis knowledge and experience are required
• Proactive self-starter with strong leadership and organizational skills.
• Effective communicator with excellent verbal and written skills.
• Technologically proficient with proven understanding of Google Suite, CRM, and data tools.
• A standout colleague who can also work independently and delegate.
• Strong customer service skills and attention to detail.
• Flexible and adaptable, with the ability to work weekends as needed.
• Must be available for travel and pass USTA National Safe Play and USTA Eastern Section background checks.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• Flexible time-off policies, including vacation, sick leave, and holidays.
• 401(k) with employer match and retirement planning support.
• Employer-provided laptop and phone.
• USTA Eastern Clothing stipend
• Employee Assistance Program (EAP)