Responsibilities

• Technology Strategy & Implementation: Own the end-to-end technology for events, including registration platforms, virtual event tools, mobile apps, CRM integrations, and analytics dashboards. Evaluate and implement new tools to enhance attendee experience and operational efficiency.
• Virtual Event Management: Partner with Product Marketing Teams to align objectives to deliver client-facing virtual events and webinars. Own the management of invitation creation, approval, deployment and RSVP tracking; technology set-up and management; troubleshooting and training speakers and partners on platform; overall virtual event production day of virtual event including VO G, introductions, managing Q&A; provide follow-up metrics and deploy survey to attendees for collecting feedback.
• Digital Event: Provide technical support and guidance to event managers for conferences, and client activations including AV setup, streaming logistics, and digital engagement tools.
• Data & Analytics: Partner with marketing operations team to track and report virtual and hybrid event performance metrics.
• Compliance & Security: Collaborate with the Ethics Office and IT Security to ensure all platforms and processes comply with bank policies, data privacy regulations, and cybersecurity standards.
• Cross-Functional Collaboration: Work closely with Experiential Marketing Managers, Growth Strategists, and Event Operations to align technology with business goals and deliver consistent brand experiences.
• Training & Enablement: Develop training materials and conduct workshops for internal stakeholders on event platforms and best practices. Serve as a subject matter expert and resource for troubleshooting.

Requirements

• 5+ years of experience in event technology, digital marketing, or IT operations; financial services experience preferred.
• Proven experience managing enterprise-grade event platforms and integrations.
• Strong understanding of virtual and hybrid event production.
• Familiarity with CRM systems, marketing automation, and data analytics tools.
• Excellent problem-solving and project management skills.
• Ability to work independently and lead cross-functional initiatives.
• Proficiency in Microsoft Office Suite and collaboration tools (Teams, SharePoint).
• Willingness to travel and support events during non-traditional hours.

Preferred

• Exceptional communication and interpersonal skills.
• Detail-oriented with a passion for user experience and innovation.
• Agile mindset with the ability to adapt to evolving technologies.
• Collaborative team player with a proactive approach to problem-solving.
• Strong business acumen and ability to translate technical solutions into strategic impact.

Benefits

• competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more
• paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States
• For an overview of our benefits, visit https://jobs.citizensbank.com/benefits