Responsibilities

• Provides outstanding customer service through phone, email, video conferencing (e.g., Microsoft Teams), and face-to-face engagements, ensuring a consistent and positive experience across all touchpoints.
• Provides administrative support in company-supported programs, database management and helps prepare and develop marketing collateral. Responds promptly to client requests, maintaining service level standards and ensuring swift, effective resolutions.
• Acts as liaison between client and design team for the creation and project management of marketing materials such as: brochures, pamphlets, internet marketing solutions and emails.
• Partners with loan officers to assist with their marketing needs.
• Assist with social media content updates, posting schedules, and day-to-day channel management
• Develops and executes communications and marketing initiatives.
• Prepares marketing metrics for analytical reporting.
• Supports onboarding efforts for new hires related to marketing support and set up.
• Supports digital marketing initiatives set forth by company.
• Participates in special projects as needed.

Requirements

• Bachelor’s Degree in public relations, communications, marketing, or equivalent preferred, or minimum of one (1) + years’ experience working in a similar field.
• Experience in the Mortgage industry preferred

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.