Responsibilities

• Collaborate with team members and producers to set up and maintain accurate producer information in Arrowhead’s CRM, ensuring data integrity and supporting business objectives.
• Deliver outstanding customer service across all channels, consistently meeting or exceeding established KPIs for response time, satisfaction, and issue resolution.
• Provide professional and personalized assistance to producers and clients, proactively addressing inquiries, locating information, and interpreting business needs to deliver effective solutions.
• Foster strong relationships between divisions and producers by maintaining open communication, timely follow-up, and a commitment to shared goals.
• Work independently while actively contributing to team priorities, managing workload to align with departmental targets and deadlines.
• Champion knowledge sharing by participating in training procedures and supporting continuous improvement initiatives.
• Manage a high volume of data and phone support, focusing on accuracy, efficiency, and measurable outcomes.
• Support departmental needs by taking ownership of projects, developing procedures, and adapting to changing priorities, always with a solutions-driven mindset.
• Participate in and contribute to team meetings, sharing insights, tracking progress against KPIs, and collaborating.
• Take on additional responsibilities as assigned, demonstrating flexibility and a commitment to achieving team and organizational objectives.

Requirements

• Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively.
• Excellent communication skills both verbal and written; strong interpersonal, problem solving and analytical skills required.
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word)
• Able to interface with diverse employee and customer groups.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.