Responsibilities

• Plan, write, and improve navigational labels, UX content, web page content, and training materials according to established content standards.
• Monitor the existing website and analytics to determine revision or refinement needs; determine causes of malfunctions or inefficiencies and incorporate corrections.
• Manage and maintain website content through the City’s content management system (CMS), including page creation, updates, and content organization.
• Prepare user system and process documentation; assist in formulating and enforcing documentation standards.
• Create new resident-centric content standards as needed and ensure they are applied effectively.
• Ensure web content meets accessibility and usability standards and aligns with user experience best practices.
• Train collaborators (e.g., City departments, vendors, and team members) on content standards, plain language, web writing best practices, and web application usage.
• Plan and facilitate co-writing and information architecture workshops with users and stakeholders.
• Lead or assist in website redesign and continuous improvement initiatives focused on usability, accessibility, and resident experience.
• Work openly and collaboratively with a multidisciplinary team to effectively implement content recommendations.

Requirements

• Bachelor’s degree in computer science, computer programming, application development, web development, graphic design, graphic arts, journalism, public relations, marketing, mass multimedia communications, or a closely related field plus at least three (3) years progressively responsible experience in web content management, digital communications, computer-based graphic illustration, layout and design, marketing and promotion, and/or communications, or any equivalent combination of education, training, and experience.
• Experience with information organization and information architecture.
• Experience redesigning or significantly improving a website.
• Experience as a trainer or instructor
• Knowledge of ADA compliance requirements
• Experience with content management systems.
• Conversant in user experience design best practices.
• Working knowledge of HTML, CSS, and JavaScript.
• Knowledge of graphic design principles including layout, typography, color, and visual hierarchy.
• Experience with graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar design tools.

Preferred

• Excellent communicator: Ability to take a complex subject and break it down into crisp, simple language.
• Empathetic: Ability to imagine navigating City services and programs from the perspective of residents and identify actionable improvements in both content and design.
• Analytical/systems thinker: Ability to envision how content and visual communications fit together across departments and platforms.
• Relationship-builder: Ability to work with a variety of people and personalities, listen and ask questions, and cultivate relationships that promote collaboration.
• Curious: Practices active listening, asks thoughtful questions, and seeks opportunities to learn new skills and improve existing ones.
• Rigorous: Driven by thoughtful, quality, and detail-oriented processes and project outcomes.
• Organized: Demonstrated ability to manage multiple projects, estimate timelines, adapt to unforeseen challenges, and meet deadlines.
• Action-oriented: Ability to identify opportunities, navigate barriers, and develop solutions that enhance the City’s communications and processes.
• Broad spectrum: Working knowledge of design, digital communications, and development processes to collaborate effectively across disciplines.
• Resilient: Ability to learn from setbacks, adapt quickly, and maintain a positive approach to challenges.

Benefits

• We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, employee referral program and 12 paid holidays!