Responsibilities

• Ensure accurate and timely execution of marketing and transactional communications through vendor management and print production support
• Meet workflow deadlines, compliance requirements, client expectations, SLAs, and overall program goals for assigned products
• Maintain effective communication with business partners, vendors, and team members to manage workflow expectations and deliver on commitments
• Identify risks and implement solutions to minimize impact
• Develop and maintain workflow documentation and reporting
• Assist with resource planning and monitor daily activities for assigned programs/products
• Create and execute clear plans for program delivery, adjusting as needed to ensure success and mitigate risk
• Collaborate with team members and analysts to maintain accurate metrics and reporting, including distribution of program details
• Support training initiatives and related documentation as required
• Perform other duties as assigned
• Provide strategic and innovative solutions for communication print delivery
• Support one or more work streams with standard to complex workflow requirements
• Assist with vendor migration efforts and new product implementations
• Implement new procedures for assigned workflows and maintain supporting documentation

Requirements

• High School Diploma/GED
• Must be 18 years of age or older
• 4+ years of project and/or account management experience
• Intermediate proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Microsoft Outlook
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Nice to Have

• 4+ years of experience in print and/or digital campaign execution for inbound or outbound communications
• Healthcare industry and/or UnitedHealth Group experience
• Experience managing financial requests and associated inputs (cost-benefit analysis, business case development)
• Problem-solving skills and ability to achieve desired outcomes
• Presentation, time management, organizational, and prioritization skills
• Ability to thrive in ambiguous situations

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• We offer weeks of on-the-job training.

About

• The salary for this role will range from $60,200 - $107,400 annually based on full-time employment.