Responsibilities

• Create clear, concise, and accurate communications related to RMA bulletins, regulatory updates, and industry changes
• Interpret complex regulatory information and translate it into user-friendly content for affiliates and customers
• Produce and distribute content across digital, print, website, and social media platforms to inform and engage stakeholders
• Manage and maintain website content, ensuring information is current, accurate, compliant, and aligned with business priorities
• Oversee social media presence, including content planning, posting, monitoring engagement and performance metrics, and ensuring brand consistency
• Develop customer-facing communications that support understanding/compliance with crop insurance programs
• Develop training videos and educational content for crop insurance products, including scripting, production coordination, and delivery
• Support agent onboarding and setup processes, including creation and maintenance of agent profiles, agent resources, communication preferences, and required documentation
• Create instructional materials that support product understanding, compliance, and field application for affiliates and customers