Responsibilities

• Serve as the creative marketing leader, driving best-in-class consumer experiences.
• Develop strong partnerships between ACM, strategy, and execution teams for cohesive collaboration.
• Lead capacity planning and prioritization within ACM team leadership.
• Ensure a strong control environment and act as Authorized Approver on final creative.
• Optimize direct response marketing campaigns to improve results and reduce costs.
• Conduct regular reviews of end-to-end customer experience, including creative messaging and competitive audits.
• Recommend strategic testing and optimization approaches based on data-driven decisions.
• Develop thought leadership by leveraging testing resources and strategic vendors to innovate and personalize experiences.
• Participate in pilot programs and process improvements to simplify and build capabilities.
• Lead initiatives outside acquisition campaigns, including cross-program creative leadership and process improvements.
• Communicate effectively with senior leaders, manage performance goals, career development, and oversee budget management for production and creative costs.

Requirements

• 7+ years of experience, proven track record in direct or digital marketing as a project/campaign manager
• Digital consumer marketing experience in owned, earned and paid channels; strong executional knowledge of social, paid display, email, and website creative
• Experience working as a leader working in a fast-paced environment, with strong skills in multi-tasking and prioritization
• Ability to balance tactical, project management with strategic thinking/approach; strong track record of managing initiatives with demonstrated ability to think strategically in providing creative leadership, all while adhering to a tight controls environment
• High energy, solutions-oriented individual with the ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines
• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Curious and creative with a focus on constant improvement
• Excellent written and oral communication skills; experience in presenting to senior level executives

Preferred

• Specific experience in financial services including debit or credit marketing and/or agency-side experience
• 2+ years of manager experience
• 3+ years of agency/vendor management experience
• 4-year college degree

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.