Responsibilities

• Support pricing, promotions, and sale operations: This includes registering products for sales, managing pricing exemption requests, and setting up platform-specific coupons.
• Maintain and optimize product listings on ecommerce platforms: You’ll lead an audit and clean-up of current listings to ensure consistency, accuracy, and full optimization, as well as support the launch of new SKUs on ecommerce platforms.
• Monitor and troubleshoot order issues: Run daily checks to flag at-risk or problematic orders, create systems to reduce cancellations, and collaborate with Customer Experience and Operations teams to resolve issues quickly.
• Own and resolve all TikTok compliance issues, including appeals, escalations, evidence submission, and SPS score maintenance.
• Own CRM messaging strategy and execution on ecommerce platforms: You’ll manage and deploy campaigns that drive conversions, promote new launches, and improve subscriber retention.
• Deliver channel performance insights: Track KPIs, compile reports, and surface actionable insights to inform channel strategy.