Responsibilities

• Oversee the full lifecycle of residency, including interviewing applicants, assigning rooms, maintaining accurate bed counts, and coordinating transfers or discharges.
• Ensure all admission papers, permits, and legal authorizations are signed, filed, and forwarded to the correct departments in accordance with Medicare, Medicaid, and facility policies.
• Explain complex information to residents and guardians, including room rates, billing procedures, facility rules, and resident rights.
• Update and manage the resident master card file, daily/monthly census reports, and the resident waiting list to ensure data accuracy.
• Act as a hub between departments by notifying nursing staff of new arrivals, forwarding medical records, and collaborating with the business office and social services.
• Protect resident rights by maintaining strict confidentiality of medical information and ensuring all residents are treated with individuality and privacy.

Requirements

• High School Diploma (required).
• MediCal experience preferred.
• Admissions and Customer Service experience preferred but not required.
• Ability to operate office and accounting machinery and high comfort with computers, specifically regarding data input and output.
• Strong command of the English language (written and verbal) with the ability to follow complex instructions and deal tactfully with residents, families, and the public.
• The ability to remain calm and level-headed in emergencies and cope with the mental and emotional stress inherent in a healthcare environment.
• Proven ability to make independent decisions when necessary, maintain personal integrity, and work flexibly without constant supervision.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision benefits, 401K, Life Insurance and AD&D, Paid Time Off
• Supportive Environment: Work alongside experienced professionals dedicated to improving patients' lives
• Positive Work Culture: A team-first atmosphere that prioritizes well-being and work-life balance
• Professional Growth: Access to ongoing training, and mentorship programs.