Responsibilities

• Serve as the primary or secondary (working under an account lead) day-to-day relationship owner for assigned clients, acting as a trusted advisor and strategic partner
• Lead the development of integrated marketing strategies, campaign briefs, and project plans, ensuring alignment with client business objectives
• Own assigned client accounts and budgets, including scope development, forecasting, change management, and profitability tracking
• Lead internal integration across creative, media, PR, social, and analytics teams to deliver cohesive, high-performing campaigns
• Oversee multiple concurrent projects and workstreams, ensuring all deliverables are completed on time, on budget, and at the highest quality standards
• Effectively manage multiple competing priorities, within and across various clients, simultaneously
• Develop and deliver strategic presentations, campaign reports, and client-facing recommendations, translating data into actionable insights
• Lead client meetings and communications, including status calls, planning sessions, and performance reviews
• Manage client expectations, timelines, and priorities, proactively identifying risks and resolving challenges before they escalate
• Identify organic growth opportunities within existing accounts and collaborate with account management team and agency leadership on proposals and new initiatives

Requirements

• 6-9 years of account management experience within a marketing, advertising, or communications agency environment
• Proven track record of managing client relationships and leading integrated marketing programs across multiple channels
• Experience owning and managing client budgets, scopes of work, and profitability
• Demonstrated ability to lead cross-functional agency teams and manage complex, multi-stakeholder projects
• Strong strategic thinking skills, with the ability to translate client business goals into effective marketing plans
• Exceptional written and verbal communication skills, including experience presenting to senior-level clients
• Ability to make confident, informed recommendations and decisions, even in ambiguous situations
• Advanced organizational and project management skills, with a demonstrated ability to prioritize effectively and meet aggressive deadlines
• Experience with traditional, digital, and social media campaigns, including influencer/content creator initiatives
• Proficiency with project management and analytics tools (e.g., Monday.com, Google Analytics); willingness to learn new platforms as needed

Benefits

• Position is eligible for remote, hybrid or in-office work options
• 3 p.m. Fridays year-round
• 401k plan
• Generous Paid Time Off (PTO) allowance
• Up to 12 paid holidays
• Company-wide slowdown between Christmas and New Year’s (time sensitive/urgent work only)
• Competitive Medical, Dental and Vision plans
• Company-provided life and disability insurance
• Pet health insurance discount
• Company Paid Maternity/Parental Leave