Responsibilities

• Build and maintain referral relationships with Emergency Departments, EMS, school districts, and behavioral health providers.
• Own a defined territory aligned with our clinical sites, ensuring partners understand eligibility and referral pathways.
• Execute daily field discipline with a minimum of four (4) in-person referral partner touches per business day.
• Log all activity in the CRM within 24 hours to maintain accurate documentation and territory insights.
• Optimize patient access by partnering with clinical leaders to improve referral-to-arrival conversion and reduce LWOBE.
• Support market expansion by aligning outreach with payer strategies and new clinic launches.
• Ensure full compliance with all healthcare regulations and Mind24-7 standards in every interaction.
• Report directly to the VP of Growth with a dotted line to the COO to ensure alignment across the organization.

Requirements

• Experience in Market Development – Proven track record in market-facing execution and driving compliant patient volume.
• Territory Discipline – Highly organized with the ability to manage daily outreach targets consistently.
• Strong Communication – Ability to articulate complex referral pathways and clinical outcomes to diverse stakeholders.
• CRM Proficiency – Dedicated to accurate and timely documentation of field activity.
• Mission-Driven Mindset – Passionate about behavioral health access and maintaining high ethical standards.
• Analytical Skills – Focused on conversion metrics and sustained volume impact rather than activity alone.

Benefits

• benefits package grounded in empathy , including medical, dental, vision, life, and disability insurance .
• We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge .
• As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong .