Responsibilities

• Translate strategy into content by rooting designs in Capital One’s Financial Health Framework ( Spend, Save, Borrow, Plan ) and tailor them for the in-Café environment.
• Bridge product to experience by intentionally designing physical customer journeys that spark curiosity and seamlessly integrate into customer experiences
• Materialize vision into action by bringing the strategic imperatives of experiential ecosystem to life by inventing net new experiences and continuing to innovate programming to meet needs of our communities
• Build scalable toolkits and develop structured, repeatable Money & Life programming and tiered offerings that empower Market Engagement Leads and Café Teams to execute uniform experiences with high brand fidelity—eliminating the need for bespoke local creation.
• Optimize tiered programming by owning the full design lifecycle, continuous refresh, and execution framework across our four core experiential event tiers:
• - Closed-Door Events: Premium content and interactive creative frameworks for sponsorships and partner experiences.
• - Pop-In Events: High-visibility, thematic content and takeovers tied to national product or seasonal marketing campaigns.
• - Scheduled Programs: Curriculum scripting and educational design for recurring, needs-based modules.
• - Light Interactions: Visual prompts, mechanics, and gamified tactics for rapid 5-to-10-minute touchpoints between our ambassadors and guests.
• Design for flexibility by prioritizing modular, framework-driven templates that effortlessly adapt to varying floor plans across our 65+ Café network.

Requirements

• Bachelor's Degree or military experience
• At least 3 years of experience in retail UX/UI, experiential programming, environmental design, or educational curriculum development
• At least 2 years of consumer-facing copywriting experience within financial services, technology, or other highly regulated industries

Preferred

• 5+ years of experience in Experiential Content Design or physical customer journey design within a high-growth corporate or creative agency environment
• Proven track record of designing scalable interactive campaigns or educational toolkits
• Familiarity with financial services or other highly regulated industry constraints
• Proficiency with digital design and advanced project management suites

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.