manager, marketing operations

Seattle, WA (Unknown)

$113K/yr – $170K/yrSenior Level7+ years exp

Posted 5 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own complex marketing programs with end-to-end ownership from planning to delivery, aligning cross functional teams to hit KPIs and convert ambiguity into actionable plans.

  • Growth/Marketing Program Management: lead cross functional teams through briefs to launches, ensuring on time and on budget delivery with risk mitigation.
  • Cross-functional Influence: shape planning, communication, and collaboration across departments to drive KPI progress.
  • Kickoff to measurement: brief creative teams effectively and track program performance to inform future initiatives.

Job Description

Responsibilities

  • Serve as primary project management contact for highly complex and visible brand and marketing campaign work and lead cross functional team(s) to manage programs or projects to improve the operational capability from planning to execution.
  • Manage and monitors project or program schedules and progress to ensure expected results are delivered on time and within budget, with the ability to anticipate & mitigate challenges and escalate risk when necessary to successfully gain alignment on best path forward.
  • Influence processes for improving business planning, cross functional communication, work integration and teamwork between partners from cross-functional departments to achieve KPIs.
  • Apply experience in managing relationships in a highly matrixed organization to successfully brief and guide work through the strategic, creative development, and delivery process. Leveraging a depth of marketing knowledge/capabilities as consulting Starbucks business partner on requirements, strategies and opportunities for innovation across Starbucks paid/owned/earned channels.
  • Facilitate successful marketing kickoffs to ensure creative teams receive comprehensive briefings to efficiently initiate work.
  • Partners with cross functional team to track success metrics and program performance measures to evaluate program effectiveness and to integrate learnings into future initiatives.
  • Leading projects through ambiguity, rolling up sleeves to pave a way forward when next steps aren’t always clear.

Requirements

  • Ability to communicate clearly and concisely, at both orally and in writing
  • Ability to balance multiple priorities and meet deadlines - Change management skills
  • Ability to manage, lead and mentor team members
  • Ability to define objectives, scope and resources for projects extending beyond a department or business unit
  • Strong problem-solving and analytical skills
  • Ability to establish cross functional, collaborative relationships with business partners, and lead cross functional teams - 7+ years
  • Ability to lead complex program and project efforts to completion - 7+ years
  • Project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources, and communications - 7+ years
  • Managing complex large-scale or multiple mid-sized projects - 5+ years
  • Requirements gathering and analysis - 5+ years

Preferred

  • The ideal candidate to fill this role is equal parts strategic thinker, nimble problem solver, creative confident, logical task-master and collaborative team member.

Benefits

  • As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
  • Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
  • Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
  • Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
  • You will also have access to backup care and DACA reimbursement.
  • Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
  • This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
  • For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
Starbucks logo

Starbucks

3.6 Glassdoor

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time. Join us. Inspire with every cup. Explore opportunities, benefits and more at careers.starbucks.com

Founded in 1971
Seattle, WA, US
166K employees (1,935 in marketing)
61% recommend to a friend
58% CEO approval

Traffic Signals

Monthly Visitors
16.3M
Monthly Google Ads Budget
$499.9K
Traffic Source Mix
Search
37%
Direct
44%
Referral
11.6%
Social
1.5%
Paid
5.8%

Headcount Trend

Current headcount: ~179.3K

Marketing Team

Marketing Team Size
1,152 (1% of company)
Median Career Experience
15.5 years
Median Tenure
7.6 years
Marketing Roles Posted (Last 30 Days)
14

Funding

Total Funding
$2.7B
Last Raise
$1.8B
Post IPO Debt, 10 months ago

Funding History

  • May 2025
    Post IPO Debt • $1.8B
  • Jul 2024
    Post IPO Equity
  • Oct 2018
    Post IPO Equity • $900M

Recent News