Responsibilities

• Lead Strategic Change: Drive the end-to-end change management strategy for enterprise-level marketing operations initiatives, ensuring successful service delivery and high user adoption.
• Apply Change Management Frameworks: Evaluate and apply the most effective organizational psychology and behavioral frameworks to architect customized transition strategies that meet the unique needs of each client environment.
• Engage Executive Stakeholders: Act as a strategic advisor to senior marketing leadership, translating complex operational shifts into clear business value and organizational readiness.
• Manage and Mentor: Lead a high-performing team of direct reports, fostering a culture of professional growth and excellence in change management execution.
• Measure Impact: Define and track success metrics related to service delivery excellence, employee engagement, and platform proficiency to demonstrate ROI.
• Drive Iterative Change: Implement agile change management methodologies, utilizing real-time adoption data and user feedback loops to pivot strategies and ensure continuous alignment with evolving marketing objectives for our clients.
• Strengthen Change Maturity: Establish proactive change readiness assessments and resiliency training programs that equip our clients employees at all levels to navigate high-frequency operational transitions with minimal friction.
• Lead AI Workshops and Assessments: Facilitate client-facing sessions focused on the cultural and organizational shifts required for AI adoption, including leadership alignment, stakeholder buy-in, change readiness, and overcoming resistance to new ways of working.
• The Change Blueprint: Architect and execute comprehensive change management frameworks that allow our enterprise clients to transition seamlessly through complex transformations.

Requirements

• Experience: 5+ years of experience in change management or organizational development, with at least 3 years in a leadership role managing direct reports.
• Executive Presence: Exceptional communication skills with the ability to influence and build deep trust with CMOs and C-suite stakeholders.
• Analytical Mindset: Ability to use data and feedback to pivot strategies and demonstrate the tangible impact of change initiatives.
• Education: Bachelor’s degree or equivalent experience.

Preferred

• Experience with system implementations (e.g., Workfront, Martech)
• Familiarity with AI tools and their organizational implications; experience facilitating technology adoption programs involving emerging or rapidly evolving platforms is preferred.

Benefits

• meaningful Medical, Dental, Vision, Life Insurance
• 401K
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time off & Holidays plus many other benefits and rewards
• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.