Responsibilities

• Partner with the Sr. Director to define and evolve the Fanatics ONE benefits strategy, with a focus on reinvestment allocation, customer segmentation, and how benefits are deployed across gifting, events, and experiences
• Translate strategic priorities into clear, executable workstreams (e.g., gifting optimization, event operating model, redemption architecture), including defined owners, timelines, and success metrics
• Drive day-to-day execution across key initiatives by coordinating cross-functional teams, removing blockers, and enforcing accountability across functional partners
• Own the development of clear, decision-oriented materials for leadership, including weekly updates, strategic readouts, and recommendations that translate analysis and execution progress into actionable next steps
• Own the definition and integrity of the loyalty measurement framework, including KPI design, success criteria, and how reinvestment performance is evaluated across gifting, events, and experiences
• Drive the analytics agenda, ensuring the right questions are being answered, analyses are prioritized correctly, and outputs translate into actionable business decisions
• Synthesize and operationalize insights from Data and Finance into clear recommendations, influencing how reinvestment capital is allocated and how programs are optimized over time
• Design and implement standard operating models across gifting, events, and ticketing, including clear intake, prioritization, allocation, and execution processes
• Define and enforce planning cadences and ownership structures (e.g., campaign calendars, event timelines, ticket allocation workflows) to shift teams from reactive execution to proactive planning
• Build and maintain systems of record for assets and execution (e.g., ticket inventory, gifting campaigns, event guest lists) to ensure visibility, accuracy, and coordination across teams

Requirements

• 3-5 years of experience in corporate strategy, consulting, or a similar role in a fast-paced environment
• Strong analytical skills with the ability to structure problems and drive data-driven decisions
• Demonstrated ability to manage complex, cross-functional initiatives from concept through execution
• Highly organized with strong attention to detail and follow-through
• Excellent communication skills with the ability to influence stakeholders at multiple levels
• Comfortable operating in ambiguity and building structure where none exists

Preferred

• Experience in loyalty, gaming, travel, hospitality, or consumer platforms preferred
• Familiarity with tools such as SQL, Tableau, Sigma, Snowflake, and Salesforce is preferred
• Experience working closely with data teams or building analytical frameworks

Benefits