Manager, Growth, Enablement and Optimizations at Veterinary Practice Partners | Waltham, MA | $110K/yr – $140K/yr

Veterinary Practice Partners

Manager, Growth, Enablement and Optimizations

Waltham, MA (On-site)

$110K/yr – $140K/yrManagerFull time

Posted 4 months ago

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Job Summary

Drive data-informed veterinary growth initiatives across multi-site hospitals, translating insights into frontline action.

Must-have: Strong analytical skills and the ability to communicate with medical professionals and staff.
Standout: Experience coordinating cross-functional teams (DVMs, technicians, CSRs) and building scalable playbooks/tools.

Job Description

Responsibilities

Mix / Standard of Care Optimizations: Execute data-driven protocol and mix analyses. Each project requires detailed client segmentation, iterative analysis, and direct engagement with doctor-partners to translate findings into clinical action.
Client Retention & Education Campaigns: Build and scale client engagement streams through vendor-sponsored offerings to drive measurable retention and EBITDA lift. Support campaign segmentation and iteration to maximize program effectiveness across the portfolio.
Online Pharmacy Trainings & Optimizations: Drive adoption of best practices to assist in online pharmacy revenue growth. Lead and scale one-to-many training programs while managing the hospital-by-hospital follow-through required to convert training into sustained revenue lift.
Partner directly with DVMs, technicians, and CSRs to support understanding, adoption, and execution of growth initiatives
Communicate clearly and credibly with clinical and client service teams, tailoring messaging to different roles within the hospital
Act as a liaison between strategy teams and frontline staff, ensuring initiatives are grounded in clinical and operational realities
Support the development of scalable playbooks, tools, and resources that enable teams to execute independently
Analyze operational and financial data to identify trends, opportunities, and performance gaps
Translate data into clear, actionable insights that can be effectively discussed with veterinary teams
Support ongoing performance conversations by helping teams understand what the data is saying and how to respond
Build trust-based relationships with hospital teams and operations team through strong communication and follow-through
Surface feedback from veterinary teams to refine tools, messaging, and initiatives over time
Contribute to broader Growth & Enablement projects that support scalable value creation across the portfolio

Requirements

Proven ability to communicate effectively with medical professionals and client service representatives
Strong analytical skills with the ability to translate data into practical, operational insights – Excel, ChatGPT
Established proficiency with financial statements
Highly collaborative and solutions-oriented approach to problem solving
Ability to build trust-based relationships across clinical, operational, and corporate teams
Experience in veterinary, healthcare, or multi-site operations strongly preferred
A demonstrated ability to partner credibly with veterinarians, practice managers, technicians, and client service representatives, balancing respect for clinical autonomy with a focus on performance improvement
A structured, hypothesis-driven approach to problem solving, including segmentation, iterative testing, and performance tracking
Excellent communication skills, with the ability to tailor messaging appropriately for DVMs, technicians, CSRs, and operations leaders
High ownership and accountability, with a bias toward action and measurable results
Intellectual curiosity and a continuous improvement mindset, actively seeking feedback and refining playbooks, tools, and enablement resources over time
Comfort operating in environments that require both strategic thinking and hands-on execution at the hospital level
A passion for supporting high-quality medicine and client experience while driving sustainable financial performance

Preferred

Experience translating strategy into frontline execution in multi-site, healthcare, or veterinary environments
Strong analytical capability, including comfort working in Excel and leveraging tools such as ChatGPT, with the ability to move from raw data to clear, actionable recommendations
Financial acumen, including proficiency in interpreting P&Ls, understanding revenue mix, margin drivers, and the operational levers that impact EBITDA
Comfort operating in environments that require both strategic thinking and hands-on execution at the hospital level
A collaborative, low-ego mindset and a natural inclination to build trust-based relationships across clinical, operational, and corporate teams

Veterinary Practice Partners

4.3 Glassdoor

Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians. We co-own practices in partnership with veterinarians, and work relentlessly to grow and manage each practice, while retaining its unique identity and culture. VPP’s family of practices has enjoyed industry-leading growth and profitability improvements. Our team has deep experience in driving sustained, above-average revenue growth, cultivating exceptional practice staff, and overseeing back-office operations, including marketing, finance, accounting and human resources. Veterinarians partner with us because we enable them able to focus on delivering high-quality patient care and fostering lasting relationships with pet owners, while remaining owners in the practices they have committed a lifetime to building.

Founded in 2011

King of Prussia, Pennsylvania, USA

427 employees (14 in marketing)

www.vetpartners.com

82% recommend to a friend

90% CEO approval