Lead and coordinate cross-functional strategic planning and governance for the loyalty and customer-brand portfolio, translating enterprise objectives into executable roadmaps, milestones, and risk-aware plans with executive-ready storytelling.

• Collaborate with Global Officer and Director to define in-year and multi-year strategy and proactively surface risks.
• Design and facilitate leadership sessions to align on strategic initiatives with enterprise objectives.
• Communicate LCB strategy across internal stakeholders and select external partners where appropriate.
• Develop executive-level presentations on strategic roadmap, project status, and portfolio performance.
• Oversee intake and governance for loyalty technology initiatives, ensuring proper sizing, sequencing, and cross-priority review.
• Document strategic planning processes, initiative prioritization, and quarterly reporting.
• Monitor progress against milestones, escalating risks and issues with leadership-ready reporting.
• Assess governance forums and prioritization cadences, recommending improvements to drive decisions.
• Manage recurring leadership meetings and stakeholder forums, curating topics and agendas for the right audiences.
• Coordinate cross-functional teams with IT, Digital, Loyalty Operations, Global Operations, HR, Cards, Finance, and Customer Engagement Centers to meet objectives on time and budget.

Requirements

• Bachelor’s degree from an accredited university in Business Administration, Hospitality Management, or related major
• Four or more years of relevant professional experience in hospitality, consulting, or related field with progressive performance
• Project management skills, including ability to lead multi-functional teams to concrete results

Nice to have

• Knowledge of the loyalty competitive landscape and current industry trends
• Ability to synthesize complex information into executive-ready narratives and recommendations
• Understanding of the hospitality space and needs of different brand tiers and consumer segments

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, EAP, and childcare discounts
• Benefits are subject to terms and conditions; see policy for details
• Full-time positions include medical, dental, vision, FSA, dependent care FSA, life and disability insurance, and parental leave
• Washington Applicants Only: paid sick leave, holidays
• Hybrid work environment with Bethesda, MD-based HQ or remote options