Responsibilities

• Responsible for Guest Assistance and Managing the casino floor throughout their shift.
• Work with all departments and is responsible for any activities on property during their shift.
• Log shift events and numbers are regularly report to General Manager and other executives.
• Solve conflicts and disputes.
• Assist with casino promotions (like drawings and bingo) from start to finish (planning, preparation, execution, MC)
• Coordinate marketing efforts throughout the property
• Program player/marketing software (full training will be provided)
• Generate simple reports and write promotional rules (basic MS Word and Excel knowledge will be helpful)
• Be knowledgeable of and able to explain/promote all Casino and Marketing events
• Make guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Sign up and issue guests Player’s Cards.
• Answer incoming calls and transfer calls as needed.

Requirements

• High School Diploma or GED equivalent preferred
• Must be able to communicate effectively in verbal and written English language
• Good math skills; ability to calculate money accurately
• The ability to obtain a Gaming Registration Card
• Ability to stand for extended periods of time
• Reaching, bending, stretching, lifting up to 20lbs
• Ability to work in a noisy, smoky casino environment
• Ability to work in a small, confined, office-type setting
• Excellent organizational abilities
• Ability to handle cash, calculate accurately, analyze, and account for cash and coin
• Excellent Customer Service skills

Preferred

• Some casino/guest service experience is preferred but not required – upbeat personality, positive attitude and ability to learn are the most important qualities to perform this job.

Benefits

• Paid Time Off
• Free Meals while on Shift
• Employee Discounts
• Full Medical/Dental/Vision Benefits
• Employee Awards and Events