Manager, Client Operations

New York City, NY (Hybrid)

Salary Not AvailableManager3+ years expFull time

Posted 9 days ago

Job Summary

Own cross‑functional program governance across global and local teams, ensuring compliant processes, financial reporting, and operational efficiency; drive documentation, education, agency relations, and day‑to‑day partner coordination.

Job Description

Responsibilities

  • Coordination with global team, and local markets, as needed
  • Ongoing, consistent support to ensure compliance of processes, within set rules, and proper use of systems on a Global level
  • Budget/finance management (via Media Tools) – facilitation of spend/impression reporting, flowchart issuances, audit deliverables, Orion savings, etc.
  • Reporting, Q/A hygiene process – connection point between analytics, planning, and investment teams to ensure seamless data review/pass, launch Q/A and data hygiene processes
  • Process documentation and operational enhancements – more formally document processes, create templates, and identify opportunities for operational improvements
  • Coordination of education sessions, enterprise level thought leadership and POVs
  • Competitive – coordinate and manage annual schedule of deliverables; ensure team is meeting deadlines
  • Agency relations – collaborate with agency partners to continuously improve ways of working
  • Help coordinate and manage day to day relationships with external partners (client + external agencies) and integrated internal teams across all SBUs
  • Management/ownership of key global process documents (recruitment trackers, weekly status, etc)

Requirements

  • Foundational knowledge of planning & investment processes – trafficking, billing, competitive, etc.
  • Strong Excel experience
  • Process oriented, operationally minded
  • 3-5 years of experience in a similar role
  • Problem solver, curious about making work more efficient
  • Strong communicator, clear & concise delivery
  • Ability to work autonomously
  • Ability to manage multiple competing priorities

Preferred

  • Preferred Working Knowledge Of Mediatools

Benefits

  • Wage and Benefits
  • We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.
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Initiative

Initiative unlocks business growth for the world’s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Volvo, Amazon, Constellation Brands, Merck, Anthropic, Paramount, and T-Mobile.Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 10,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

Founded in 1975
New York, New York, USA
3.2K employees (1,113 in marketing)

Traffic Signals

Monthly Visitors
34.7K
Traffic Source Mix
Search
42.6%
Direct
41.4%
Referral
10%
Social
4.5%
Paid
1.1%

Headcount Trend

Current headcount: ~3.2K

Recent News

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Manager, Client Operations

Initiative · New York City, NY · Hybrid