Responsibilities

• Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch.
• Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays
• Own the internal review checkpoint — assets do not go to clients until they are cleared by you
• Support during recurring client calls; update the agenda, capture decisions, schedule next steps
• Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch
• Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached
• Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity
• Flag capacity risk before it becomes a missed deadline or a burnout signal
• Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them
• Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists

Requirements

• 4+ years running multi-account project or operations management inside an agency, ideally paid media or digital marketing
• Working understanding of how paid campaigns get built and launched (you don't need to run ads, you need to know what a launch readiness checklist looks like)
• Strong ClickUp proficiency, or equivalent fluency in Asana / Basecamp / Trello with willingness to switch
• Comfort maintaining quality and deadlines with both internal teammates and external clients
• Track record of building or rebuilding processes (via templates, automations, documented workflows), not just executing existing ones
• Direct, clear written communication; you can deliver a status update or a hard "no" in three sentences
• Pattern-recognition for capacity risk — you notice when a teammate is overloaded before they say so

Preferred

• Experience inside an EOS, Traction, or ScalingUp company
• Familiarity with Looker Studio, Swydo, or other reporting tools
• Comfortable using AI tools (Claude, ChatGPT) inside daily ops workflows
• Experience onboarding clients or team members into a structured operating system

Benefits

• Health, vision, and dental coverage
• 401(k) with company match
• Paid time off and a flexible work schedule
• Paid parental leave to support your growing family