Responsibilities

• Drive both large and incremental systems improvement efforts for Commerce Media across tools and platforms
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
• Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the systems' user base.
• Provide technical and process support for inquiries on systems and processes related to Commerce Media / Advertising business tools
• Support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits

Requirements

• BS/BA degree or combination of experience and formal education
• Specific experience building and supporting Advertising business lead to cash systems with and Advertising portal front end and Order Management backend preferred.
• Experience driving large scale systems initiatives including onboarding CRM, Order Management, Lead to Cash stack, productivity tools, business integration and M&As
• Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
• Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing management and business inquiries.
• Understand your team’s technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred)
• 5+ years of relevant professional experience, with suitable educational qualifications
• Strong project management, stakeholder management and communication skills

Preferred

• Business acumen on sales and revenue related operations such as CRM, Order Management, revenue recognition or billing
• Experience managing key client relationships is a plus

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.