Manager 3, Creative Services at Intuit | Oakland, CA | $218K/yr – $289K/yr

Intuit

Manager 3, Creative Services

Oakland, CA (On-site)

$218K/yr – $289K/yrSenior Level12+ years expFull time

Posted 6 weeks ago

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Job Summary

Own and evolve a unified creative system that scales personalization and brand excellence while driving engagement and retention across onboarding, activation, and win-back.

Lead a creative organization with Directors, Writers, Designers, and Strategists to deliver high-volume, personalized content at scale.
Partner with Lifecycle Marketing, Product Marketing, Growth, and Analytics to turn member insights into compelling campaigns across onboarding, engagement, retention, and cross-sell.
Experiment with AI-powered creative and automation to expand impact while preserving human storytelling.

Job Description

Define and evolve Credit Karma's creative vision and standards across all owned channels, ensuring every touchpoint feels useful, human, and unmistakably on-brand.
Build a unified creative system that balances brand excellence, personalization at scale, and operational efficiency.
Lead and develop a team of Creative Directors, Art Directors, Writers, Designers, and Content Strategists, fostering creativity, accountability, and continuous growth.
Partner with Lifecycle Marketing, Product Marketing, Growth, and Analytics to translate business objectives and member insights into compelling creative strategies across onboarding, engagement, retention, cross-sell, and win-back programs.
Lead the exploration and scaling of AI-powered creative and automation capabilities, building operating models that combine AI tooling with human-centered storytelling and creative judgment.
Shape Credit Karma's voice, tone, and content frameworks to support consistent yet personalized messaging across millions of member interactions.
Champion experimentation, using data and member insights to continuously improve creative effectiveness.
Lead executive-level reviews and presentations, influencing senior stakeholders and cross-functional partners.
Oversee external agencies, freelancers, and production resources as needed.
Drive measurable outcomes including member engagement, retention, product adoption, and brand affinity.

Intuit

4.3 Glassdoor

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief. We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.

Founded in 1983

Mountain View, California, US

17K employees (1,607 in marketing)

www.intuit.com

84% recommend to a friend

82% CEO approval