Responsibilities

• Responsible for direct communication with the dealership’s loyalty of previous lease and loan customers
• Adhere to the dealership’s loyalty process for previous lease and loan customers
• Deliver a VIP experience to dealership’s loyalty customers to ensure repeat business
• Ensures the dealership achieves and/or exceeds Financial Services and/or OEM stated retention goals
• Must multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
• Contact customers via phone, email and text to communicate lease/loan end information
• Continuous follow up with retention customers starting at a designated time period defined by Sonic standards prior to maturity date or end of contract
• Tracks all guest contact and communicates outcomes with management team
• Utilizes knowledge of customer’s current vehicle ownership (vehicle type, monthly payment, etc) to provide end of term solutions to meet the customer need
• Provide and speak to replacement payment options (lease, loan, cash)
• Schedule appointments for pre-inspections and new vehicle test drives (where applicable)

Requirements

• Minimum 1 year automotive retail experience.
• Able to set priorities, multi-task, achieve goal and obtain buy-in.
• Proficient in CDK CRM (Elead).
• Exceptional communication skills, both written and verbal.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skills.
• Must be adaptable to change.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

Benefits

• Medical, Dental, Vision, HSA, 401k and PTO.
• Personal Automotive Concierge Service.
• award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.