Responsibilities

• Own the configuration and launch of Alo Access loyalty rewards and experiences across global markets. Develop and own operational SOPs while improving processes.
• Optimize and scale reward catalog profitability and margin awareness in partnership with Merchandising.
• Consolidate reporting and action-oriented insights each week regarding loyalty reward activities.
• Partner with MarTech, Loyalty Vendors and Analytics to advance loyalty management capabilities, ensure timely release calendars and insights reporting.
• Support continuous optimization via development, execution and share-out of key loyalty experiments.
• Partner with CRM, Creative and Digital Product to test messaging and optimize friction points across the loyalty journey.
• Partner with Sr. Director of Loyalty to develop store and customer experience enablement tools, FAQs and training materials to ensure a consistent omnichannel execution across global markets.
• Partner with Customer Service and CX to monitor NPS sentiments and escalate loyalty-related feedback.

Requirements

• 3-5 years in Digital Marketing or E-commerce roles with 1-2+ years of Loyalty experience
• Experience scaling consumer-facing brands, especially in e-commerce or retail

Preferred

• MBA is a plus
• International marketing experience a huge plus.

Benefits

• Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.