Responsibilities

• To maximize opportunities for creating loyal Omni Mount Washington guest, while ensuring appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
• To be thoroughly acquainted with all Select Guest member programs, promotions and benefits.
• To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
• To review and respond to Medallia comments from Select Guests.
• To deliver unique requests and anticipate guest needs based on past alerts.
• To serve as the Ambassador for the Front of the House
• Be familiar with reservations, rooms control and basic room inventory.
• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with guest scenarios.

Requirements

• Familiarity with Hotel booking and concierge systems. Ability to learn Opera, Alice, RTP and Opentable.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings if required.
• Possession of a strong attention to detail, in both the physical asset and administrative tasks
• Must have a proven track record of exceeding goals to provide the highest quality experience for our guests.
• Proven ability to engage Associates at all levels.
• Demonstrated ability to work with other departmental leadership.
• Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.

Preferred

• High School Diploma or GED, Bachelor’s Degree preferred.
• Three to Four years’ experience in Hospitality Operations, including at least two years supervisory or management experience, preferred.
• Capability to grow as the position evolves.